First Impressions of NetBranch Mobile

March 27, 2009

NetBranch Mobile has been live for two weeks now.  My first impression is “Wow I love this!”.  I find that I’m using it more often at home than I thought.  I’ll use NetBranch Mobile if the computer is turned off or if my wife is using it.   I’ve used it to quickly pay a bill while sitting at the dinner table or waiting at swim lessons.  I’ve been using it on my Palm TX wherever there’s a wifi connection.  If I had a mobile phone I think I would use it all over the place.

The security features are just as strong as NetBranch because the features are more limited.  NetBranch Mobile cannot create new bills, only pay existing ones.  It can only transfer within your accounts at the credit union.  It is not able to transfer outside of the credit union like our full Online Billpay can.  I like how it doesn’t show any private or personal information on the screen.

The only tip I have for using NetBranch Mobile is this.  Double check your MFA security questions and choose more simple answers for them.    A simple, short one word answer is best.  That makes it a little faster to logon to NetBranch Mobile.  I’m interested to hear what other Piedmont CU NetBranch users think of NetBranch Mobile.  So far I really like it alot!  I may finally decide to ditch my Palm TX get a real mobile phone!


Guide to Billpay Features, Part 2, Email Payments

October 16, 2007

Even though I work at the credit union I rarely visit a teller to get cash or make deposits. Now, I love our tellers, they’re wonderful people! I just don’t think about my own finances at work. So I can’t count the times I’ve carried my wife’s paycheck around in my front pocket for several days before finally just leaving it in the night drop box! (Direct deposit is not an option for her.)

Last weekend I owed a friend $40 for a used computer monitor. As usual I had no cash except my weekly pittance from refereeing volleyball. So I got his email address and told him I wanted to try out this new service of my credit union’s billpay, Email Payments. It really was quite easy to setup both on my end and his. From the “Add Payee” screen IAdd Person simply chose to “Add a Person” on the left sidebar, then entered his name, email, phone number. After doing that it prompted me for a challenge phrase to make sure it was me. Then I entered a Keyword that I shared with my friend so that he could setup his half of the transaction.

Finally there was one more security step to complete and that was to activate the new payee. When I clicked “Activate Payee Now” it asked if I wanted to get the activation code in my email, text message, or telephone call. I chose email. Billpay then showed a place to enter the activation code and instructed me to check my email. About 30 seconds later I was typing the code in from my email and everything was done. Later that night I received an email from billpay stating that my friend had completed the steps to receive my payment. Now I can send him money anytime I want! He runs Essentials Plus-The Flea Market Shoppe in Roxboro, NC so I might actually keep him listed as a payee. This is a great feature for sending money to friends and family. Especially for those of us who don’t keep alot of cash on hand.


A Brief Guide to Billpay Features, Part 1

October 11, 2007

This week our Online Bill-pay received a few updates including some new features and just a few things might look a bit different than before. There really aren’t any sweeping changes to the way transactions are processed. It is as reliable as ever and best of all it is still free! Probably the most obvious change is the former “Make a Single Payment” screen. Here is an example of what it used to look like:

Old Style of Single Payment

Once you selected the dot beside “Bill” it showed all your payees below. Then you had to choose a single payee and scroll down to the “Next” button at the bottom.

The new screen layout is not much different. When you click on the Payments menu and then choose “Single Payment” as shown here…

Single Payment

…it immediately shows you all of your payees listed on the left sidebar. You can simply scroll down the list and select which bills you want to pay during this Billpay session. As you click each bill it will appear in the center of the screen as shown here:

New Style Single Payment

When you have selected all your bills to pay and typed in the amount and date to send payment, simply click on “Next” at the bottom. Then you will see the familiar screen which asks you to verify the details of these payments. The only difference is that now Billpay lets you pay more than one bill at a time.

If you would like some help with any of the new features you may call Billpay support at 1-888-221-0163, use the live chat feature in Billpay, or contact me at the credit union. Just for fun I locked myself out of billpay and called the toll-free support. I was on-hold for about 60 seconds and when the agent answered she was quick, friendly, and efficient at getting me logged back on. She did ask me a few challenge phrases though, so be sure that you know them. They can be reset if you need them to.

Over the next few days I’ll follow up this post with one or two more which highlight the other new features such as email payments, transfer accounts and challenge phrases.


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